re listed in the Scheduled folder.If it is already set to Resume, check in your Apple Menu bar (across the top of your screen) and see if there is a bar with the word Ready or Connect under it. If you see a Ready bar, another application is accessing the modem. You will need to get rid of the Ready bar (by unchecking Answer Calls in ARA or quitting the application that is accessing the port) before the fax software will dial out.- Do a clean reinstall of the GlobalFax software by removing the software, restarting the Mac and then reinstalling it. Restart the Mac, holding down the Shift key until you see "Welcome to Mac/Extensions off". Open your System Folder and remove: - the GlobalFax Files folder (if you need to save your faxes, you should make a copy of this folder on your hard disk, but out of the System Folder).- the GlobalFax Personal folder (if you need your Fax addresses and log, you should make a copy of the GlobalFax Addresses and log files onto your hard disk). Do NOT save the pref and queue temp files, since these may be corrupted and contributing to the problem.- the PowerPort in the Control Panels folder- GlobalFax in the Extensions folder- Fax Center in the Apple Menu Items folderAlso remove any virus detection and security software you have running and restart your Mac.Run the Installer for the latest version of the PowerPort software.If none of the above steps help, you'll need to do a clean system install and begin replacing the inits one at a time.- do a clean reinstall your Apple system software by booting off the Disk Tools disk in your Apple system software disks. To boot off Disk Tools disk, restart your Mac and quickly pop the Disk Tools disk into your floppy drive.Your computer will take longer to start up and the Disk Tools disk icon will appear in the upper right hand corner, with your hard drive icon appearing underneath it. - remove the System and Finder from your hard drive startup System folder and place them in the trash. (Warning: if you have any fonts or sounds installed directly into your System file, be sure to save your System file on to a floppy or rename it and move it outside the System Folder). - rename your System folder as Storage. Your hard drive will no longer boot by itself, so you will need to boot up onto the Install Me First or Apple Installer Disk 1 and reinstall the Apple System software from the original Apple System disks.- reinstall the GlobalFax software and test with this new, clean system and no other inits. If you have our OCR software, be sure to run the GlobalFax installer before running the OCR installer.- begin adding the other inits back in 1 or 2 at a time until you find the one that is causing it. Often, an init conflict can be fixed by getting the latest upgrade for the init and/or changing the load order of the inits.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ What to do when your PowerBook crashes when sending a fax If your Mac is crashing or hanging at any point in the faxing process, we would suggest checking the following:Are you using LaserWriter driver 8.0? If so, you'll need to upgrade to 8.1.1. Please see the LaserWriter message for details on this issue.Do you have Virtual Memory turned on? Check the Memory control panel. If it's on, please try turning if off, you'll need to restart the Mac to make the change take effect.Are you using RAM Doubler? If so, they do have an upgrade available that will fix the problem we have been experiencing with this software.Are you using a disk compression init, like Stuffit Spacesaver? We have experienced some problems with these type of inits. You should try removing all of the pieces (including the Stuffit Engine) and restarting. You will also need to trash the GlobalFax Preference and Queue temp files from the GlobalFax Personal folder in the System folder and restart the Mac to build new ones.ATM 3.6? If so, please remove Helvetica 24pt from the fonts suitcase and restart the Mac. We have heard from a customer that the Helvetica 24 that was installed as part of the HP software can also be a problem. We have also heard that Adobe has a new HELVETICA suitcase that comes with TYPE ON CALL and Acrobat. Remove all sizes except 10 & 12, which is all you really need if you are using ATM or SUPER ATM, Restart.Are you using Hardware Updater 2.0? If so, you'll need to do a clean System install to get rid of it. You may want to upgrade to a more current version, 2.01 or 3.0.Did you remove SAM (all pieces) before running the installer? Do you have Virex 4.0 - it needs to be changed from loading first to loading last. Change it in the Virex Control Panel.If none of the steps above solve the problem, you may need to do a clean reinstall of the GlobalFax software by removing the software, restarting the Mac and then reinstalling it. Restart the Mac, holding down the Shift key until you see "Welcome to Mac/Extensions off". Open your System Folder and remove: - the GlobalFax Files folder (if you need to save your faxes, you should make a copy of this folder on your hard disk, but out of the System Folder).- the GlobalFax Personal folder (if you need your Fax addresses and log, you should make a copy of the GlobalFax Addresses and log files onto your hard disk). Do NOT save the pref and queue temp files, since these may be corrupted and contributing to the problem.- the PowerPort control panel in the Control Panels folder- GlobalFax in the Extensions folder- Fax Center in the Apple Menu Items folder. Also remove any virus detection and security software you have running and restart your Mac and then run the Installer for the latest version of GlobalFax software, PowerPort 2.08.If none of the steps above help, you'll need to do a clean System install and begin replacing the inits one at a time.- do a clean reinstall your Apple system software by booting off the Disk Tools disk in your Apple system software disks. To boot off Disk Tools disk, restart your Mac and quickly pop the Disk Tools disk into your floppy drive.Your computer will take longer to start up and the Disk Tools disk icon will appear in the upper right hand corner, with your hard drive icon appearing underneath it. - remove the System and Finder from your hard drive startup System folder and place them in the trash. (Warning: if you have any fonts or sounds installed directly into your System file, be sure to save your System file on to a floppy or rename it and move it outside the System Folder). - rename your System folder as Storage. Your hard drive will no longer boot by itself, so you will need to boot up onto the Install Me First or Apple Installer Disk 1 and reinstall the Apple System software from the original Apple System disks.- reinstall the GlobalFax software and test with this new, clean system and no other inits. If you have our OCR software, be sure to run the GlobalFax installer before running the OCR installer.- begin adding the other inits back in 1 or 2 at a time until you find the one that is causing it. Often, an init conflict can be fixed by getting the latest upgrade for the init and/or changing the load order of the inits.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ What to do when you suspect the modem is broken If you suspect a problem with your PowerPort Bronze hardware in the PowerBook 1xx series, please try the following troubleshooting steps:-Hold down the Shift key and restart your Mac. Keeping the Shift key down until you see "Welcome to Macintosh/Extensions Off".-Try using a telecommunications package (such as ZTerm) to connect to a local BBS or to Global Village's BBS at 415-390-8334 (Mountain View, CA). Launch ZTerm (or your telecom software) and hold down the Shift key to manually select the port. Be sure to use a predial init of AT&F.-Select the PowerBook control panel and change the modem port selection from internal to external and back again.-Try using a different phone cable. Use the shortest, best quality cable you can.-Zapping the PRAM (parameter RAM) by restarting and holding the Option, Command, P, and R keys. Keep holding all of these keys until you hear three start-up chords!-Do a PowerPort Reset:* launch ZTerm* type in the command AT&F* type in AT&W * ZTerm will be ready to use or quit ZTerm then use another application-If you are experiencing continuous offhook or no dialtone, it may be a polarity issue. Try swapping the Red and Green wires in your phone jack or using your modem at another location (i.e., if it is happening at work, try it at home if possible).* * *If you complete the steps above and still can not use your modem, you may need a replacement of your hardware. If you have had your modem less than 30 days, you should return to your dealer for a new unit.If it has been more than 30 days, Global Village will handle the replacement for you. Please e-mail all of the following information:- a detailed explanation of the problem and what difference, if any, the steps above make- your firmware version (open ZTerm and type in ati1 - send the 3 digit response)- your name, address and telephone number for a Federal Express shipment- the serial number of your modem, if available- a credit card number to guarantee the replacement modem - nothing is charged to this as long as we receive your old modem back within 30 days.For domestic customers, we can arrange an advance replacement for you and e-mail the RMA number to you. When you receive the new modem, place the old modem in the new packing materials. There should be an airbill included to send the modem back to us, we pay for shipping in both directions. Please do not send your modem to us without referencing this RMA number on the outside of the package.For international customers, please email the information requested above and we'll send additional instructions.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ How to get the latest version of the GlobalFax software for the PowerPort Bronze If you have a PowerPort Bronze in the PowerBook 1xx series, the most current version of the GlobalFax software is PowerPort 2.08. The upgrades are available in the following Software Libraries:- AOL (keyword: global)- eWorld (go: global)- Compuserve (go: global)- AppleLink (Third Parties - Global Village)- our BBS at 415-390-8334- our ARA server at 415-390-8284- ftp site: globalvillag.comIf you prefer, we can send the upgrade to you. Just e-mail your name and address to our email address. Don't forget to let us know which disk you need. Please be sure to include your modem type and modem serial number (if available) with your request. A new disk will be mailed to you.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ How to set up ZTerm for your PowerPort BronzeOpen the folder Global Village ZTermOpen ZTerm 0.9Select the Dial menuSelect Directory and NewEnter the name and complete dial string for the number you want to call (i.e., be sure to include a 9 and/or 1 if you need it).Enter a Predial init: AT&F for PowerPort Bronze in the PowerBook 100Select the desired data rate: 2400 Leave Xon/Xoff checked. Click okay, close the Directory window and select your new entry from the Dial menu.If you are dialing into another personal computer, you should be able to type back and forth once you have connected. You may not be able to see what you are typing unless you have Local Echo checked.If you are dialing into a BBS or main frame, you should see instructions from the remote service once you have connected.When you are ready to send files, select the File menu and select Send Files ZmodemSelect the file(s) you want to send and click Add.When you have selected all of the files you want to send, click Send.When connecting to a main frame or BBS, you may not be able to upload/download using this method . Please contact the Sysop department for the service you are calling for additional instuctions on uploading or downloading software and/or files.If you would like to use our BBS for testing, the number is 415-390-8334. We recommend using the shortest, highest quality phone rj11 phone cable you can. Try swapping cables.Having other devices, including phone extensions, on the line can degrade the line quality. 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